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Tidal review

What Hi-Fi? Awards 2021 winner. Still the best option for streaming-savvy audiophiles

Tidal review
(Image: © Apple / Tidal)

Our Verdict

Tidal's expansive, accessible and hi-res-inclusive catalogue remains the best option for streaming-savvy audiophiles

For

  • Great sound quality
  • Hi-res Tidal Masters
  • Intuitive and expansive

Against

  • Hi-res tier undercut by Amazon, Apple

What Hi-Fi? Verdict

Tidal's expansive, accessible and hi-res-inclusive catalogue remains the best option for streaming-savvy audiophiles

Pros

  • +

    Great sound quality

  • +

    Hi-res Tidal Masters

  • +

    Intuitive and expansive

Cons

  • -

    Hi-res tier undercut by Amazon, Apple

Tidal has been riding an encouraging wave of momentum since its celebrity-studded re-launch back in March 2015 – not least because, in 2017, it became the first service to offer hi-res audio streaming thanks to its adoption of MQA technology.

These hi-res (typically 24-bit/96kHz) tracks, which it calls 'Tidal Masters', initially numbered in the tens of thousands but now make up a catalogue in the millions – all available to subscribers of its £20 ($20, AU$24) per month Tidal HiFi Plus package.

But Tidal is now far from the only hi-res player in the music streaming game, with Qobuz, Amazon Music HD and Apple Music also offering better-than-CD streams – and at lower monthly fees too. (And we await the arrival of Spotify HiFi.) So, is Tidal still number one?

Price

In November 2021, Tidal responded to the competition's moves earlier in the year to undercut it and offer hi-res streaming for considerably less – and it did so by changing its tier and pricing structure.

In the US? Luck you. US customers can now take advantage of the service’s first-ever free plan, called (unsurprisingly) ‘Tidal Free’, which offers streams of the complete library of 80 million tracks at 160kbps with “limited interruptions”.

For everyone else, a fee is still involved. The 'Tidal Premium' tier (£9.99, $9.99, AU$11.99 per month) that offered 320kbps quality has now been rebranded as ‘Tidal HiFi’ and gets you audio at up to 1411 kbps (i.e. CD quality), as well as offline capabilities and access to features such as Tidal Connect, for that same monthly price. Tidal’s basic Family Tier has also seen the same increase in standard bit rate streams.

The top tier, formerly ‘Tidal HiFi’, is now known as ‘Tidal HiFi Plus’ and remains £19.99 ($19.99, AU$23.99) per month. It brings audio quality up to 9216 kbps (i.e. hi-res) by supporting Tidal Masters via Master Quality Authenticated (MQA) technology. It is also the tier you have to subscribe to in order to listen to immersive music in Dolby Atmos Music and Sony 360 Audio.

To incentivise current subscribers and new listeners to go HiFi Plus, Tidal has also introduced initiatives designed to appeal to music fans who are concerned about how their subscription cost is divided up, by providing artists with payments that directly represent each user’s listening habit. ‘Direct-to-artist’ payments now distribute up to 10 per cent of a HiFi Plus subscription to the artists that subscriber listens to the most each month, in addition to standard streaming royalties.

This new subscription model puts Tidal's CD-quality offering more in line with the competition from Amazon and Apple, although its hi-res streaming remains at a premium that might put some people off. That said, Tidal has ensured its HiFi Plus tier has extra appeal for melomaniacs and, besides, will no doubt still appeal to those with MQA-supporting hardware.

Features

Tidal review

(Image credit: Apple / Tidal)

As well as being accessible via its PC and Mac desktop apps, web player (HiFi subscribers will need Chrome or Firefox for lossless sound) and Android and iOS mobile apps, Tidal has also expanded into Apple and Android TV apps and Apple CarPlay.

Tidal apps also form part of several networked hi-fi products’ offerings, from Sonos, Bluesound and DTS Play-Fi platforms to Linn, McIntosh, Naim and Cyrus streaming products. Google Chromecast is supported as well, while Tidal Connect – a similar concept to Spotify Connect – also allows for easy streaming to compatible products from within the native Tidal app. For Tidal HiFi Plus subscribers, Tidal Connect can also (uniquely) cast MQA and Dolby Atmos files.

Tidal Masters are now available via desktop, Android and iOS, as well as being supported by a number of those aforementioned hi-fi components (either natively or via Tidal Connect) and software platforms like Roon.

There are a few complications, however. As the Tidal desktop app is an ‘MQA Core Decoder’, it can only ‘unfold’ the Masters MQA file once and output is limited to 24-bit/96kHz. So, if you're listening through a computer, via its 3.5mm headphone output, or through a connected (non-MQA-enabled) DAC, the maximum output will always be 96kHz, even if you’re streaming a 192kHz file.

Similarly, the iOS and Android apps can only complete the first 'unfold' of MQA file decoding, outputting streams at a maximum of 96kHz. The only way to entirely unpackage an MQA file for playback, and therefore give you the most accurate representation of the file, is to a) use an 'MQA Full Decoder' product (such as the Bluesound Node or Cambridge Audio DacMagic 200M) that can unfold the file entirely, or b) use a combination of an 'MQA Core Decoder' and ‘MQA Renderer’ (for example, a Tidal desktop app and AudioQuest DragonFly Cobalt DAC) so that the former can perform the first unfold and the latter can unfold the rest.

The benefit of owning kit with full MQA decoders built-in is that all decoding is done by the hardware (bypassing the app in this respect altogether), which can unpackage the entire MQA file for playback in its original resolution.

Tidal also offers a growing catalogue of Dolby Atmos Music tracks, with support opened up to include most Atmos-compatible kit – from soundbars and TVs to Award-winning AVRs and smart speakers.

To play these immersive tracks, Tidal HiFi Plus subscribers need to connect their Atmos-enabled device to a compatible streamer running the most recently updated Tidal app. Supported streaming devices include the Apple TV 4K, Amazon Fire TV Stick 4K, Fire TV Cube, Fire TV Stick (2nd gen), Fire TV (3rd gen), Nvidia Shield TV and Nvidia Shield TV Pro (2019 or newer).

Similarly, Tidal's Android and iOS apps also support Sony's 360 Reality Audio immersive audio format, with a growing number of tracks from Sony Music Entertainment, Universal Music Group and Warner Music Group available on the streaming service.

Ease of use

Tidal review

(Image credit: Apple / Tidal)

Hardware with built-in MQA decoders is also helpful to identify a Masters file’s resolution. This includes, for example, the dCS range of DACs such as the Bartok and Rossini, which can display a track's sampling rate. Without it, the resolution remains a mystery. We highlighted this when we first reviewed Tidal Masters but, unfortunately, it remains an issue.

We also originally noted that Masters tracks and albums (all marked with an 'M' logo) could be hard to find, but Tidal has worked to make this less of a sore spot by offering a growing number of Masters playlists and increasing discovery of these hi-res streams. The Masters home page in the 'Explore' tab is a good place to start. Or you can type 'Masters' into the search bar, filter by 'playlist' and see curated selections for pop, rock, hip-hop, R&B and even for more niche genres such as K-Pop and latin. 

Masters-specific playlists expand past genre, too: there's now ‘Tidal Masters: New Arrivals’ and ‘Tidal Masters: Essentials’, genre-specific (‘Tidal Masters: Motown’) and artist-specific (‘Tidal Masters: The Smiths’) options, plus ‘Master Edition’ Artist Radio and Track Radio stations, which allow subscribers to listen to an uninterrupted stream of Tidal Masters tracks based on their listening habits.

Tidal review

(Image credit: Apple / Tidal)

The streaming service’s layout is exemplary, too. The desktop app's large number of tabs has been reduced to match the smartphone app, with the majority of content now grouped under the catch-all 'Home' tab.

At the top is a big and bold selection of featured content, while below that you'll find playlists created for you, based on your listening habits. 'Recently Played' allows you to quickly hop back into an album or playlist, while 'Suggested New Tracks' and 'Suggested New Albums' guides you to the latest new releases that Tidal's algorithms believe will be up your street.

Tidal appears to have taken a leaf out of Spotify's book by prioritising the discovery of new music tailored to your tastes, and it does so effectively. Just a couple of weeks of listening and favouriting is enough to start getting worthwhile recommendations. Tidal has launched 'My Daily Discovery', 'My New Arrivals' and 'My Mix' playlists, which further tailor the experience.

Below these personalised sections in the Home tab, you'll find sections dedicated to the most popular playlists and albums on the service, as well as mood-based playlists, podcasts, radio stations and the Tidal Rising section, which helps promote new talent.

Away from 'Home' the two main tabs are 'Explore', which duplicates many of the discovery elements of 'Home' and seems rather redundant, and 'Videos', which hosts music videos. The final tab is 'My Collection', which groups all of your favourited music and custom playlists and also houses your downloads.

Tidal has also partnered with Tune My Music and Soundiiz to offer two ways of importing playlists from other streaming services, meaning you needn't drag and drop everything again if you're migrating from one of its rivals.

Performance

Tidal review

(Image credit: Apple / Tidal)

Whether you’re listening to CD-quality or hi-res streams, Tidal sounds great compared to its rivals.

Before Tidal upgraded its audio quality, we noted that its 320kbps streams just pip their Spotify and Deezer equivalents with a slightly richer, fuller-bodied sound. Tracks streamed in CD quality, however, offer much more detail, a better sense of space and a tighter handle on timing than their 320kbps counterparts.

In America’s Sister Golden Hair, the catchy guitar chords are fuller and ring truer with more twang. Harmonies sound like they’re being sung with greater enthusiasm, and the bells underneath are less hollow-sounding.

Tidal review

(Image credit: Apple / Tidal)

Masters tracks increase the level of insight again, prizing open the soundstage and giving the bare acoustic strumming in Christopher Stapleton’s A Simple Song greater freedom of movement. It digs up more inflections in the accompanying vocals, too.

Play the Masters version of Dear Life by Beck and the piano-led rhythm is executed more precisely than the CD-quality version. And that organisation and punctuality put Tidal’s Masters just ahead of the hi-res streams offered by rivals Qobuz and Amazon Music HD, which lack a little sonic cohesion in comparison. 

Amazon Music HD does counter with an occasionally more open and detailed delivery, but it's the Tidal Masters that are most musical. Apple Music's ALAC (Apple Lossless Audio Codec) streams match Tidal for openness and subtlety, and actually we noted how, in comparison, they can sound just a touch clearer.

And the fact you can now cast these hi-res files to compatible devices via Tidal Connect makes listening to high-quality music only more convenient. Bluesound is one of a handful of manufacturers that support Tidal Connect – along with Cambridge Audio, KEF, Dali, iFi, Lyngdorf and NAD.

Verdict

Tidal review

(Image credit: Apple / Tidal)

Where Tidal Masters were once a niche sub-section of the service's offering, the catalogue is now much bigger and much easier to take advantage of, thanks to broader device support and improved discovery features. 

The arrival of Amazon Music HD and Apple Music's lossless offering, not to mention their half-the-price monthly fee, has no doubt been one of the reasons that have led Team Tidal to rethink its tier and pricing structure (and for the better too). We wonder if the late-2021 arrival of Spotify HiFi (a CD-quality albeit not hi-res tier) will endeavour to shake up the music streaming market, too.

Right now, we believe Apple Music is the most attractive and best-value hi-res streaming service out there... for Apple device owners. But for everyone else looking for superior music streams right now – and especially those with MQA and Tidal Connect-supporting gear, of course – Tidal is still the service we can most heartily recommend.

SCORES

  • Performance 5
  • Features 5
  • Ease of use 5

MORE:

Everything we know so far about Spotify HiFi

Our pick of the best Tidal Masters albums

Hi-res music streaming services compared: which should you sign up for?

What Hi-Fi?, founded in 1976, is the world's leading independent guide to buying and owning hi-fi and home entertainment products. Our comprehensive tests help you buy the very best for your money, with our advice sections giving you step-by-step information on how to get even more from your music and movies. Everything is tested by our dedicated team of in-house reviewers in our custom-built test rooms in London and Bath. Our coveted five-star rating and Awards are recognised all over the world as the ultimate seal of approval, so you can buy with absolute confidence.


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